Contract Tools Won’t Start

What happens: When you open a document in Word, both the Contract Tools ribbon tab and the Contract Tools pane fail to appear (see The Contract Tools Ribbon Tab and The Contract Tools Pane). No Contract Tools alert messages appear.
What this means: It’s possible that Contract Tools failed to install, or that Contract Tools has been uninstalled (see Uninstalling Contract Tools). It’s also possible that Contract Tools is disabled in Word.
What you should do: Confirm that Contract Tools is installed on your computer and enabled in Word.

To confirm that Contract Tools is installed:

Show a list of applications on your computer. Here are ways to do this:
- In Windows 11, open Settings and choose Apps > Installed apps.
- In any version of Windows, open Control Panel and click “Uninstall a program” at the bottom left.
Make sure that Paper Software Contract Tools appears in the list of applications.

See Installing Contract Tools to learn how to install Contract Tools.

Note: On computers with Word 2007, make sure that Contract Tools is installed only for you, not for everyone who uses your computer. A simple way to do this is to uninstall and reinstall Contract Tools; see Uninstalling Contract Tools and Installing Contract Tools to learn how.

To confirm that Contract Tools is enabled in Word:

Choose File > Options > Add‑ins to show the Add‑ins pane of Word Options.
Make sure that Paper Software Contract Tools appears below Active Application Add‑ins in the list of add‑ins.

See Enabling Contract Tools to learn how to enable Contract Tools.

Note: If Contract Tools was removed from Word using Word’s COM Add‑ins dialog, Contract Tools may not appear in Word’s list of add‑ins, even if Contract Tools is installed on your computer. To enable Contract Tools when it has been removed from Word, you may need to perform an online repair of Office; visit Repair an Office application to learn more. You should uninstall Contract Tools instead of removing it from Word; see Uninstalling Contract Tools to learn how.

If Contract Tools still won’t start after confirming that it’s installed and enabled, email support@papersoftware.com.

If an alert message about Contract Tools appears when Word starts, see Contract Tools Won’t Start Due to an Error. If the Contract Tools pane doesn’t appear even though the Contract Tools ribbon tab appears, see The Contract Tools Pane Won’t Appear.