Closing a Document Takes a Long Time When Using Multiple Add‑Ins

  • What happens: While using Contract Tools and other Word add‑ins, Word temporarily becomes unresponsive (freezes, hangs) when closing a document.

  • What this means: Most likely, another add‑in is causing Word to perform a time-consuming and unnecessary task with data that Contract Tools uses to sync analysis results with documents while there are unanalyzed changes. iManage Integration for Office, a Word add‑in distributed with some versions of iManage FileSite and DeskSite, can cause this behavior.

  • What you should do: If you use iManage Integration for Office, you may be able to resolve this issue by creating a Registry value; see Configuring iManage Software to learn more. As an alternative, you can disable the add‑in that’s causing the issue; see Disabling Word Add‑Ins to learn how. If you can’t disable the add‑in that’s causing the issue, you can disable syncing while there are unanalyzed changes.

To disable syncing while there are unanalyzed changes:
  • Show the Contract Tools pane, click the Preferences button, and then deselect the “Sync analysis results with unanalyzed changes” checkbox.

To learn how to reanalyze your document when there are unanalyzed changes, see Updating Analysis.

If Word temporarily becomes unresponsive when quitting on a computer with a touchscreen or a stylus, see Quitting Word Takes a Long Time on a Computer with a Touchscreen or Stylus.