Contract Tools Cannot Connect to the Internet

  • What happens: When you try to activate, deactivate, or begin a trial of Contract Tools, an alert message that says “Contract Tools cannot connect to the internet” appears.

  • What this means: To begin a trial and to become activated or deactivated, Contract Tools must connect to the internet. Most likely, antivirus or firewall software on your computer or network is preventing Word from connecting to the internet (because Contract Tools is a Word add‑in, Contract Tools connects to the internet through Word). It’s also possible that your computer isn’t connected to the internet or that the website of Contract Tools’ license management system (https://wyday.com) is being blocked. If you connect to the internet through a proxy, you may need to change Contract Tools’ proxy settings.

  • What you should do: Make sure that your computer is connected to the internet, that you can visit https://wyday.com using Internet Explorer, and that antivirus and firewall software is configured to allow Word to connect to the internet. If you connect to the internet through a proxy, make sure Contract Tools’ proxy settings are properly configured.

To diagnose and resolve this issue:
  1. Make sure your computer is connected to the internet. One way to do this is to use a web browser to go to a website you visit regularly. If you can’t visit this website, connect to the internet, and then try to activate, deactivate, or begin a trial of Contract Tools again.

  2. If your computer is connected to the internet, try using Internet Explorer to visit https://wyday.com, the website of Contract Tools’ license management system. (It’s important to use Internet Explorer because Contract Tools’ license management system uses the same proxies that Internet Explorer uses.) If you can’t visit https://wyday.com using Internet Explorer, ask your network administrator to unblock wyday.com.

  3. If you connect to the internet through a proxy, you may need to change Contract Tools’ proxy settings. To do this, use the Proxy Settings controls. Your network administrator can provide the proxy settings you should use.

  4. If you can visit https://wyday.com, then most likely, antivirus or firewall software is preventing Word from connecting to the internet. To identify antivirus or firewall software that’s causing this issue, temporarily disable this software, and then try to activate, deactivate, or begin a trial of Contract Tools again. The documentation for your antivirus or firewall software should have instructions on how to configure it to allow Word to connect to the internet.

If Contract Tools still cannot connect to the internet, email support@papersoftware.com.

Instead of activating Contract Tools over the internet, you can activate Contract Tools offline; see Activating Offline to learn how.

If you need to use Contract Tools without connecting to the internet, email info@papersoftware.com to learn about deployment options.

If an alert message about enabling network adapters appears, see Contract Tools Won’t Activate due to Disabled Network Adapters. If an alert message about Windows Management Instrumentation appears, see Contract Tools Won’t Activate due to a Problem with Windows Management Instrumentation.